AH77 Privacy Policy for Philippine Players
Protecting your personal information and account privacy is a top priority.
Last updated: 1 January 2024
Effective date: 1 January 2024
Your privacy and the security of your personal data matter to AH77. This policy explains how we collect, use, retain, disclose, and protect information when you access our website, App, games, account services, or player support in the Philippines. By registering, signing in, or using the platform, you acknowledge the data practices described here. These practices follow our guidelines under the Data Privacy Act of 2012. Services are for adults aged 21 and above.
1. Information We May Collect
We may collect the following categories of information to manage accounts, process transactions, provide support, improve platform access, and meet applicable security or legal requirements:
Personal Details
- Your name, email address, and Philippine mobile number
- Your date of birth and information used to confirm that you are at least 21 years old
- Your address and relevant location details
- Identity verification records, which may include a passport or government-issued identification document when required
Financial Information
- Details connected to the payment method you choose for deposits or withdrawals
- Your deposit, withdrawal, betting, and other transaction records, which may remain viewable in your account for up to 30 days
- Bank account or bank card information, where applicable; an account may register up to two cards, and a bank account must not be shared across multiple user accounts
Technical Data
- Your IP address, browser details, device information, operating system, and access logs
- Browser type and operating system
- Cookie and tracking information
- Platform usage patterns and preferences
SSL encryption
The platform uses 128-bit SSL encryption to help protect personal and account information during transmission.
Protected systems
Technical and organisational safeguards are applied to protect stored information, with security practices reviewed as needed.
Data protection
Personal information is handled under the Data Privacy Act of 2012 and the privacy practices described on this page. Requirements outside the Philippines may differ.
2. How We Use Your Information
Information collected through AH77 may be used for the following purposes:
- To create, maintain, and administer your account
- To verify your identity and confirm that you are at least 21 years old
- To process deposits and withdrawal requests using available payment options
- To provide, maintain, and improve App access, games, account help, and the Philippine player experience
- To respond to enquiries and provide customer support
- To send promotional or bonus updates where permitted and based on your communication preferences
- To detect suspicious activity, prevent fraud, and strengthen account security
- To meet applicable legal, regulatory, and record-keeping requirements
Important Privacy Information
AH77 does not sell personal information. Data may be disclosed only when needed to provide requested services, protect legitimate interests, meet legal obligations, or comply with applicable requirements.
3. How We Share and Disclose Information
Personal information may be shared in limited circumstances, including the following:
- With payment processors when necessary to verify and complete a transaction
- With law enforcement or other authorised government bodies when disclosure is legally required
- With relevant licensing or regulatory authorities to meet compliance obligations
- With service providers processing information on the platform’s behalf
Third parties handling personal information must use it only for the authorised purpose and follow applicable confidentiality and data-protection requirements.
4. Cookies and Similar Technologies
Cookies and comparable technologies may be used to support site functions, remember preferences, understand browsing activity, and improve the overall user experience. A cookie is a small text file stored on your device.
The website may use these cookie categories:
- Essential cookies: Required for core website functions, account access, and security
- Performance cookies: Help assess site usage and identify areas for improvement
- Functional cookies: Remember selected settings and user preferences
- Targeting cookies: Help deliver content or advertising that may be more relevant
You may manage or delete cookies through your browser settings at any time. Disabling certain cookies can affect login, saved preferences, or other website features.
5. Data Security and Retention
Reasonable administrative and technical measures are applied to protect personal information handled through the platform:
- Sensitive information is protected in transit using 128-bit SSL encryption where applicable
- Security controls may be reviewed and tested periodically to identify risks and support data protection.
- Restricted Access and Authorisation Controls
- Firewall and Intrusion Detection Safeguards
- Routine Backups and Disaster Recovery Planning
AH77 retains personal information while your account remains active and for any additional period required by applicable law or legitimate operational needs. After account closure, eligible records are securely deleted or anonymised, subject to legal retention requirements.
Your Privacy Rights
You may ask to access, correct, or delete personal information held by AH77, subject to applicable law and valid retention requirements.
Marketing Preferences
You may unsubscribe from AH77 marketing emails at any time by using the opt-out option provided in the message.
Data Portability
You may request a downloadable copy of eligible personal information held by AH77 in a structured format, where applicable.
6. Your Rights and Choices
As an AH77 user, you may exercise the following data privacy rights, subject to the Data Privacy Act of 2012 and other applicable requirements:
- Right of access: Ask what personal information we hold about you and how it is processed.
- Right to correction: Request updates to personal information that is inaccurate, outdated, or incomplete.
- Right to erasure: Ask for eligible personal information to be deleted in circumstances allowed by law.
- Right to restrict processing: Request limits on how certain personal information is handled when legally applicable.
- Right to data portability: Obtain eligible personal information in a structured and commonly usable format.
- Right to object: Raise an objection to specific types of personal data processing where this right applies.
To submit a privacy request or exercise these rights, contact AH77 Customer Support. We may need to verify your identity before processing the request.
7. Privacy of Persons Under 21
AH77 services are strictly for adults aged 21 and above. We do not knowingly collect personal information from minors. If we discover that a person under 21 has submitted personal data, we will take reasonable steps to remove it. Please contact Customer Support if you believe a minor has provided information through the platform.
8. Updates to This Privacy Policy
We may revise this Privacy Policy when our services, security practices, or legal obligations change. Updates will be published on this page with a revised “Last Updated” date. For significant changes, we may also provide notice through the website, your account, or email where appropriate. Please review this policy regularly to stay informed.
9. Contact Us
For questions, concerns, or requests relating to this Privacy Policy, account privacy, or our handling of personal data, please contact us through the following options:
- Email support: [email protected]
- Customer Support [email protected]
- Live Chat: Available 24/7
We are committed to protecting your privacy and applying reasonable safeguards to personal information. Our security and data protection practices are reviewed and improved as needed. Adults aged 21+ should also keep their login details private and contact support promptly if they notice suspicious account activity.
